Refund Policy

Effective Date: March 4, 2026

At True Brand Guide, we stand behind the quality of our digital products. This Refund Policy outlines the terms and conditions for refunds and returns.

1. DIGITAL PRODUCT POLICY

Due to the nature of digital products, all sales are generally final once the product has been delivered and accessed. Digital products cannot be "returned" in the traditional sense as they are immediately accessible upon purchase.

2. REFUND ELIGIBILITY

You may be eligible for a refund in the following circumstances:

- Technical Issues: If you experience technical problems that prevent you from accessing or downloading the product, and we are unable to resolve the issue within 48 hours
- Product Not as Described: If the product materially differs from its description on our website
- Duplicate Purchase: If you accidentally purchased the same product twice
- Non-Delivery: If you did not receive the download link or access to the product within 24 hours of purchase

3. NON-REFUNDABLE CIRCUMSTANCES

Refunds will NOT be granted in the following cases:

- Change of mind after accessing the product
- Failure to read the product description before purchase
- Incompatibility with your device (if system requirements were listed)
- Claiming you did not use or read the product
- Violation of our Terms of Service
- After 30 days from the date of purchase

4. REFUND WINDOW

All refund requests must be submitted within 30 days of purchase. Requests made after this period will not be considered.

5. HOW TO REQUEST A REFUND

To request a refund:

1. Contact us at support@truebrandguide.com
2. Include your order number and purchase date
3. Provide a detailed explanation of why you are requesting a refund
4. Include any relevant screenshots or documentation

We will review your request within 3-5 business days and notify you of our decision.

6. REFUND PROCESSING

If your refund is approved:

- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- You will receive a confirmation email once the refund is processed
- Please allow additional time for your financial institution to process the refund

7. PARTIAL REFUNDS

In certain circumstances, we may offer partial refunds at our discretion. This may apply if:

- You have used a portion of a multi-part product
- Technical issues affected only part of the product
- You are willing to accept store credit instead of a full refund

8. CHARGEBACKS

We take chargebacks seriously. If you file a chargeback without first contacting us to resolve the issue:

- Your account will be suspended
- You will lose access to all purchased products
- We may pursue legal action if the chargeback is fraudulent

Please contact us first to resolve any billing disputes.

9. SATISFACTION GUARANTEE

While we cannot offer unconditional refunds for digital products, we are committed to your satisfaction. If you are unsatisfied with your purchase, please contact us, and we will work with you to find a reasonable solution.

10. MODIFICATIONS TO POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

11. CONTACT INFORMATION

For refund requests or questions about this policy:

Email: support@truebrandguide.com
Website: https://truebrandguide.com
Response Time: Within 24-48 hours

We are committed to providing excellent customer service and will work with you to resolve any legitimate concerns about your purchase.