Delivery Policy

Effective Date: March 4, 2026

This Delivery Policy explains how True Brand Guide delivers our digital products to customers.

1. DIGITAL DELIVERY ONLY

True Brand Guide offers exclusively digital products (ebooks and guides). We do not ship physical items. All products are delivered electronically via email and download links.

2. DELIVERY METHOD

After successful payment, you will receive:

- An order confirmation email to your registered email address
- A separate email containing download links and access instructions
- Access to your purchase in your account dashboard (if applicable)

3. DELIVERY TIMEFRAME

Standard Delivery:
- Instant to 24 hours after successful payment
- Most customers receive their products within minutes
- During high-volume periods, delivery may take up to 24 hours

If you have not received your product within 24 hours:
- Check your spam/junk folder
- Verify the email address used during purchase
- Contact us at support@truebrandguide.com

4. EMAIL REQUIREMENTS

To ensure successful delivery:

- Provide a valid, active email address
- Add support@truebrandguide.com to your contacts
- Check spam filters to allow emails from our domain
- Ensure your inbox has sufficient storage space
- Use a personal email (not temporary or disposable)

5. DOWNLOAD ACCESS

Download links are typically available for:

- 30 days from the date of purchase
- Unlimited downloads within the access period
- Re-download requests after expiration may incur a small fee

Important: Download and save your products immediately upon receipt.

6. FILE FORMATS

Our digital products are delivered in common formats:

- PDF (most ebooks and guides)
- Additional formats may be included depending on the product
- Files are compatible with standard devices and software

System Requirements:
- PDF reader (Adobe Acrobat Reader, browser PDF viewer, etc.)
- Internet connection for initial download
- Sufficient storage space on your device

7. DELIVERY ISSUES

If you experience delivery problems:

Email Not Received:
1. Wait 24 hours for delivery
2. Check all email folders (inbox, spam, promotions, junk)
3. Verify email address used during checkout
4. Contact support with your order number

Download Problems:
1. Try a different browser or device
2. Check your internet connection
3. Disable VPN or proxy temporarily
4. Clear browser cache and cookies
5. Contact support for alternative delivery

8. INTERNATIONAL DELIVERY

Digital products are available worldwide:

- No geographic restrictions (unless prohibited by law)
- No customs or import duties (digital products only)
- Same delivery timeframe regardless of location
- English language products unless otherwise specified

9. MULTIPLE PURCHASES

If you purchase multiple products:

- Each product will be delivered in the same email
- Or separate emails for each product
- All download links will be provided
- Check your entire email for all links

10. RESENDING PRODUCTS

If you need products resent:

Within 30 Days:
- Free resend to the same email address
- Contact support with your order details

After 30 Days:
- Small administrative fee may apply
- Proof of purchase required
- Subject to availability

11. BACKUP AND STORAGE

We recommend:

- Downloading products immediately upon receipt
- Saving files to multiple locations (computer, cloud storage, backup drive)
- Keeping a copy of your order confirmation
- We are not responsible for lost downloads after the access period

12. TECHNICAL SUPPORT

For delivery-related issues:

Email: support@truebrandguide.com
Response Time: Within 24-48 hours
Include: Order number, email address, description of issue

13. NO PHYSICAL SHIPPING

Please note:

- We do not offer physical shipping or printed versions
- No shipping addresses are required for purchase
- All products are digital only
- There are no shipping costs or delays

14. ACCESSIBILITY

We strive to make our products accessible:

- PDFs are designed to be screen-reader friendly where possible
- Contact us if you need assistance with accessibility

15. CONTACT INFORMATION

For questions about delivery:

Email: support@truebrandguide.com
Website: https://truebrandguide.com

We are committed to ensuring you receive your digital products promptly and without issues.